Home - Privacy Policy

Scope of This Policy

This Privacy Policy applies to www.expresstmservice.com (the “Website”) operated by Express TM Service (“we,” “us,” or “our”). It explains the types of information we collect, how we use it, and the choices you have regarding your personal data.

Affiliated Entities

Express TM Service operates as part of a group of affiliated companies under common ownership (“Group Companies”). In certain instances, we may receive or share personal information with these Group Companies for operational, administrative, or legal purposes, in accordance with applicable data protection laws.

User Consent

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, which is incorporated by reference into the Website’s Terms of Service. By continuing to use the Website, you expressly consent to the collection, processing, and use of your personal information as described herein.

Types of Information We Collect

“Personal information” refers to any data that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to an individual. For the purposes of this Privacy Policy, “personal information” and “personal data” are used interchangeably.

A. Information You Provide to Us Directly

When you interact with our Website or Services, we may collect the following types of personal information:

Note: You may decline to provide certain information. However, some services may be unavailable if essential personal data is not submitted.

We do not actively collect sensitive data, such as health information, religious or political beliefs, or biometric data.

B. Information We Generate Automatically

When you use the Website, we may also collect certain personal information automatically, through technologies such as cookies, pixels, and web beacons. This includes:

This data helps us understand how users interact with our services and improves both functionality and user experience.

Collection of Personal Information

We collect personal information that you voluntarily provide when interacting with the Website. Use of this Website is entirely optional; however, certain features and services may require you to provide specific information in order to proceed.

Information You Provide Voluntarily

When you choose to use certain parts of the Website, such as registering for services, making a purchase, or submitting inquiries, we may ask you to provide personal details including:

Promotions and Contests

If you participate in contests, sweepstakes, or other promotional offers, we may request additional personal information relevant to your entry and participation. Information collected through these programs will be used solely for the administration and fulfillment of the promotion unless otherwise stated.

Public Submissions and Feedback

We may also collect personal information that you voluntarily submit in public areas of the Website, such as feedback forms, discussion boards, or blog comments. This information becomes publicly viewable and should be shared thoughtfully.

Referral Programs

From time to time, we may offer referral or "tell-a-friend" features that allow you to invite others to visit our Website. If you use this functionality, we may ask for your referral’s name and email address, and send them one or more communications on your behalf.

We use this data solely to deliver the intended message and to monitor the success of our referral program. We may also collect your name, email address, and the full content of your referral message (including any attached files), and we may display your name and email address to the person you refer. Referrals may opt out of future communications via an unsubscribe link provided in the message.

Cookies and Other Tracking Technologies

Cookies are small data files stored on your computer or device when you visit a website. These files allow the site to recognize your browser and remember user preferences, session information, and other relevant data.

We use cookies and similar tracking technologies, including web beacons and scripts, to enhance your experience on the Website and improve our services.

A. First-Party Cookies

Express TM Service uses first-party cookies to personalize your interaction with our Website. These cookies help:

These cookies are set directly by our Website and are used only by Express TM Service.

B. Third-Party Cookies

We also partner with trusted third parties who place cookies on our Website to deliver additional features and insights. These third-party cookies may be used for purposes including:

Analytics and Measurement Technologies

We use third-party analytics tools and cookies to better understand how users interact with our Website. These technologies help us evaluate website performance, optimize content, identify usability issues, and deliver a more relevant user experience.

The data collected may include:

Google Analytics

We use Google Analytics, a service provided by Google LLC, to analyze website traffic and user behavior. This includes the use of cookies to track interactions over time and across sessions. Our implementation may also include Google Analytics Advertising features such as:

These tools may assist in generating anonymized reports that help us understand visitor demographics, interests, and usage patterns.

Inspectlet

Our Website uses Inspectlet to capture detailed behavioral data such as clicks, mouse movements, and keystrokes. This helps us diagnose navigation issues and improve overall usability and design.

Intercom

We also use Intercom, a third-party analytics and communication platform. Intercom collects usage data through cookies and similar technologies to help us improve user support and engagement.

Intercom may collect publicly available contact and social profile data, including:

These tools may assist in generating anonymized reports that help us understand visitor demographics, interests, and usage patterns.

Google Tag Manager

We utilize Google Tag Manager, a tag management system from Google LLC, which helps deploy and manage website tracking scripts. Google Tag Manager itself does not collect personal information; however, it may activate other tags that do.

If you’ve opted out of tracking at the domain or cookie level, that preference will be respected across all tags deployed via Google Tag Manager.

Cookies are small pieces of data contained in text files, which are stored on your computer or other device when websites are loaded in a browser.

Opting Out of Cookies and Tracking

To manage or disable cookies and other tracking technologies, please refer to Section XII.B Your Rights and Choices for detailed instructions and tools to control your preferences.

Collection of Anonymous Information

We may use technologies to passively collect certain types of information that are not directly linked to any identified individual. This data is considered “anonymous information” and is sufficiently de-identified according to applicable legal standards. It is not associated with personally identifiable information and is used for operational and analytical purposes.

Please note that our Privacy Policy does not extend to third-party websites. If you are redirected to a third-party platform, we recommend reviewing their privacy policies separately. We are not responsible for the practices of any third-party websites.

Storage and Protection of Your Information

A. Storage Location

Your personal information may be processed and stored outside your country or jurisdiction, including in locations with different data protection laws. Regardless of location, your information will only be used for legitimate business purposes and in accordance with applicable laws and your provided consent.

B. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including the use of Secure Socket Layer (SSL) encryption and other industry-standard security measures.

C. Credit Card Information

Express TM Service does not store credit or debit card information directly. All payment information is securely processed by third-party payment providers. However, we may retain access to such data via secure third-party platforms to facilitate future transactions at your request.

D. Blockchain Records

Certain blockchain-related records are stored on the Hyperledger Fabric network. These records are immutable and serve as proof of specific digital activities or registrations.

E. Security Disclaimer

While we implement strong security practices, no system is entirely immune to breaches or vulnerabilities. We make no absolute guarantees regarding the security of your information, and you acknowledge this inherent risk.

F. Data Retention

We may retain your personal information:

Use and Disclosure of Personal Information

A. How We Use Your Information

We use your personal information for the following purposes:

You may withdraw consent at any time where applicable. For more details, see Section XII.

B. Electronic Communications

We may contact you via email, chat, or other electronic methods to:

C. Sharing of Personal Information

We do not sell your personal information. However, we may disclose it in the following circumstances:

D. Legal Bases for Processing

Our processing of personal information may be based on:

E. Use of Anonymous Information

We may create and use anonymized data by removing personally identifiable elements. This information may be used for research, marketing, or platform improvement, and may be retained indefinitely. Feedback or testimonials submitted to us may be anonymized and used without additional compensation or notification.

Use and Disclosure of Anonymous Information

This Privacy Policy does not restrict our use or disclosure of anonymous or de-identified information. We may use or share such information with affiliates, partners, advertisers, or other third parties at our sole discretion.

Public Visibility of User Information

Any information you choose to post in public areas of the Website, such as comments, reviews, or discussion forums, may be visible to other users and the general public. We are not responsible for how others may collect, access, or use this publicly available information.

Third-Party Websites and Advertising

The Website may contain links to third-party websites or services not owned or controlled by Express TM Service. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any third-party websites you visit, as we do not take responsibility for their content or practices.

Your Rights and Choices

A. Promotional Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions included in our emails. You may also contact us directly at support@expresstmservices.com to request removal from promotional communications. Please note, this does not apply to essential service-related communications.

B. Managing Cookies and Tracking Technologies

i. First-Party Cookies

To disable cookies set directly by Express TM Service, you can adjust your browser settings. Please note that disabling these cookies may impact site functionality.

ii. Third-Party Cookies and Analytics Toolss

iii. Do Not Track (DNT):

At this time, we do not respond to DNT signals or similar browser-based settings.

C. Sharing with Business Affiliates

We do not share your personal information with business affiliates unless you expressly opt in. Disclosures are limited to instances where you affirmatively indicate interest in third-party offerings. To avoid this, simply do not opt in to such services.

D. Legal Rights

Depending on your jurisdiction, you may have certain rights under applicable privacy laws, including the right to access, correct, delete, or restrict the processing of your personal information.

E. Exercising Your Rights

To exercise any legal rights or request more information regarding your privacy, please email us at: support@expresstmservices.com

Revisions to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and where required by law, we will notify you or obtain consent for material updates. Your continued use of the Website after changes take effect indicates your acceptance of the revised policy.

Minors

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child under 16 has provided us with personal information, please contact us immediately.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at support@expresstmservices.com